Does every pharmacy have that one pharmacist? You know, the one that every single patient wants to talk to, no matter what they need? My one pharmacist is Steve (not really, I'm trying to keep this relatively anonymous). This guy has obviously always been a people person. He astonishes me with his ability to talk to every single fucking patient that walks through the door. He can have a conversation with a slightly mentally handicapped, extremely loud and annoying individual, and enjoy it. I don't know if he's missing a gene, or has an extra one or what, but this guy is special.
Over 50% of the calls I answer go like this.
"PharmD Student Pharmacy, this is Student."
"Yeah is Steve there?"
Now, during my first couple months of working at my pharmacy I would say "Yes, one moment please," and thank my lucky stars I didn't have to, you know... work. Now I have learned that most of these people don't need to talk to a pharmacist. Now, I respond with "Yes, but he's on the phone right now (regardless of what he's actually doing), is there anything I can help you with?"
90% of the time it's something I am perfectly capable of doing. Like "Oh, well I just need a refill." Or, "Oh, well I don't have insurance, can you look up a price for me?" Sometimes I just bang my head on the counter when these calls come in. Of course I can do that, what do you think I'm here for? To twiddle my thumbs? Come on.
Does every pharmacy have that one pharmacist?