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Wednesday, October 28, 2009

Smart-Ass Comment of the Week

I work on Friday, but I don't think I'll get a better chance to be a smart-ass than I did on Tuesday.

A mother comes in with a prescription for her daughter. I ask if we've filled for her before.


Awesome. I pull up the profile and see we haven't filled for her since 2007. I then ask if she got new insurance since then.

"No, it's the same."

Awesome. I enter in the prescription, it gets rejected by insurance claiming "FILLED AFTER COVERAGE TERMINATED."

Ok, the patient obviously has new insurance information. I ask to see her card. She hands me a card from a different state than her old one was from. I give her a look that I hope conveys my feelings toward her. It was my "You're a fucking idiot," look.

I'm about to enter in the information when the woman pipes up and says:

"In the past, most pharmacies have found that it only works when you don't put the letters in for the ID number."

Oh holy shit, by the time she was half finished with that sentence I was smiling my sarcastic I-want-you-to-be-hurt-by-what-I'm-going-to-say-next smile. I said:

"Oh, really? Huh, because -"
"Yeah we know all those little tricks," the pharmacist bursts out, completely interrupting me, which is probably a good thing.

I was planning on finishing the sentence with something like, "I've been working in this pharmacy for a while now, and I've never seen that. Weird."

Of course, the patient might still have thought that I was being serious. Oh well. Maybe I'll get another chance to ridicule a patient on Friday.

One can only hope.

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